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Shipping and Returns

1. Enjoy free delivery all over the UAE!
2. Orders received on Sundays will be processed and shipped on the next working day.
3. Delivery time is between 2 to 4 working days (No delivery on Sundays). However, delivery can take up to 7 working days during busy shopping season or in case of excess demand.
4. We confirm each order via call/SMS or WhatsApp from our Customer Service Representative if you are a new customer.

                                     Returns, Refunds & Replacement Details

• We will gladly accept any unused, unworn, unwashed merchandise with original packaging within 7 Days of purchase for a refund or an exchange.
• Please return goods and mention the reason for returning the items.
  
• Refund is processed in the form of Bank Transfer.
• Refund requests will be processed within 2-3 working days after receiving the return products.
• The customer will have to pack it in the packaging it came in or as near to it possible. Rider will collect the old parcel and will give you the new parcel.
• In rare cases we refund the product cost based on the tracking information provided of the return and do not wait for the product

For more information on Refunds, visit our Refund & Exchange Policy.

For further queries about Returns, Replacements & Refunds, please contact us on WhatsApp or Email help@maxmart.ae

Maxmart's.ae team believes in providing great services to our customers by making sure that they are served in the best way possible. 

On the time of delivery if the package is clearly damaged or the flyer/box seal is broken then please do NOT accept the package.

Perishable items or items that have been damaged during use or are not in the same condition as you received them are NOT valid for return/refund.